If something is missed, broken or missing, and how to end it

Tell Jaroslaw or your supervisor by noon the next day

We re-clean it the next night at no charge, or sooner if a crew is free

Three misses in a month get a supervisor's visit at no charge

The lead photographs it and texts your contact before the shift ends

Our liability insurance is for damage we cause; the certificate lists the limits

We never repair or replace something ourselves without asking

Tell Raquel first, not the crew; she checks the access log and the night report

We talk to the lead on the shift and tell you what we find, in writing

If you decide to call the police, we cooperate and share the night report

A supervisor walks the office with your contact once a month, or on the schedule in the quote

The walk-through uses the scope sheet as its checklist

Anything flagged goes on the next night's list

We start from thirty days' notice by email or text, from either side; the quote states yours

Keys come back and codes are retired the same week

Your last invoice lists the last night worked

The lead calls your contact, waits fifteen minutes and leaves

A lockout on our side, like a lost key, is not billed

A lockout on yours is on the quote, with its cost